Frequently Asked Questions
Find answers to common questions about Meridge orders, shipping, tracking, returns, sizing, payments, and products.
Orders
How do I know that my order was placed successfully?
After completing checkout, you will receive an order confirmation email containing your order number and purchase details. Please check your spam or junk folder if you do not see it.
Can I change or cancel my order?
Contact our customer support team as soon as possible. We may be able to change or cancel an order before processing begins. Once an order has entered processing or shipping, changes and cancellations cannot be guaranteed.
Can I change my shipping address?
Address changes may only be possible before the order is processed. Please contact us immediately with your order number and the correct address. We cannot change the address after the package has been transferred to the carrier.
Why did I receive my items in separate packages?
Some orders may be shipped in multiple packages depending on product availability and fulfillment location. Each package may have a separate tracking number.
Shipping and Tracking
How long does shipping take?
Estimated processing and delivery times are displayed during checkout and explained in our Shipping Policy. Processing time and shipping transit time are calculated separately.
How can I track my order?
Once your order ships, you will receive an email containing the tracking number and tracking link. Tracking information may require additional time to appear after the shipping label is created.
Why has my tracking information not updated?
Carriers may not scan a package at every stage of transportation. Tracking can sometimes remain unchanged for several days before the next update appears.
What should I do if my package is delayed?
Please allow the full estimated delivery timeframe to pass. If the order remains delayed afterward, contact our support team with your order number so we can review the shipment with the carrier.
What happens if my package is marked delivered but I cannot find it?
Check around the delivery location, mailbox, building reception, and with household members or neighbors. If the package is still missing, contact the carrier and our customer support team promptly.
Will I be charged customs duties or import taxes?
International orders may be subject to customs duties, taxes, or fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility.
Returns and Refunds
What is the Meridge return period?
Eligible return requests must be submitted within 14 days after delivery. Please review our Return and Refund Policy for all eligibility requirements and exclusions.
How do I request a return?
Contact our customer support team with your order number. Do not send an item back until your return request has been reviewed and approved.
What condition must returned products be in?
Returned items must be unused, unworn, unwashed, and in their original condition, with all tags and original packaging attached. Items showing signs of use may not qualify for a refund.
Do I need to provide photos?
Photos may be required when an item is damaged, defective, incorrect, or different from what was ordered. Clear images help our team review the request and provide the appropriate resolution.
Who pays for return shipping?
Please review our Return and Refund Policy or contact our support team for instructions before returning an item.
When will I receive my refund?
Once an approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the refund.
Can I return an item without authorization?
No. Returns sent without prior approval or to an address other than the authorized return address may not be accepted or refunded.
Sizing and Products
How do I choose the correct size?
Measure your bust, waist, and hips, then compare your measurements with the size chart provided on the individual product page. Visit our Size Guide for measurement instructions and international size conversions.
Are all products sized the same?
No. Sizing can vary according to the design, fabric, fit, and manufacturer. The size chart shown on the individual product page always takes priority over the general Size Guide.
What should I do if I am between two sizes?
Choose the larger size if you prefer more room or a relaxed fit. Also review the product description for information about the garment’s cut, fabric, and stretch.
Will the product color look exactly the same as the photos?
We make every effort to display colors accurately. However, slight differences may occur because of lighting, photography, and individual screen settings.
Why is an item no longer available?
Products and variants may sell out or be discontinued. Adding an item to your cart does not reserve it; availability is confirmed when checkout is completed.
Payments
What payment methods do you accept?
The payment options currently available for your location will be displayed during checkout.
Is my payment information secure?
Payments are processed through secure payment providers. Meridge does not directly store your complete credit-card information.
Why was my payment declined?
A payment may be declined because of incorrect billing information, insufficient funds, security checks, or restrictions from your bank. Confirm your details or contact your payment provider for assistance.
Customer Support
How can I contact Meridge?
Please visit our Contact page and submit your order number with a clear description of your question. Providing complete information helps our team respond more efficiently.